Customer Services Information Print

  • Replacement Keys - If you need replacement keys for your systems, this can easily be arranged.  Please call our customer service team on 01704 222123.


  • Relocation/Disposal - We are frequently asked to dismantle and relocate or dispose of systems; our skilled installers understand the stress of relocation.  Please call us to arrange this this service on the number above.


  • Consultancy - We offer a free audit and advise service with an experienced consultant.  They can advise on space saving, how to create a logical filing system and take the necessary measurements to provide the best solution for the available floor space.


  • Maintenance Agreements - All Railex products come with a 12 month warranty against faulty materials and workmanship, including incorrect installation.  At the time of purchase, or any time after, you may take out a maintenance agreement with us, which commences when our warranty expires and includes an annual service.